FAQ

Does Moonmen still build bikes?

We are not currently taking deposits for bike builds.

The bike industry changed a lot after the pandemic began. We saw material and component shortages that left us struggling to keep consistent timelines and products for full builds. We have shifted focus to fabricating solely titanium components. This shift allows us to maintain the high quality we are known for while delivering our components on a shorter timeline.

What are your wait times?

Wait times vary. Email for current wait times or check in our store and click our products to see our current timeline estimates.

Because we are a small 2 person company that works with local vendors, schedules may be subject to change due to circumstances outside of our control.

We do our best to keep our production to a timeline and keep our wait times short. Every purchase requires patience and understanding from our customers should timeline extensions arise, which can happen.

Rest assured that you will be regularly updated on the status of your order, but know that we are always happy to answer any questions you may have. If you prefer a strict timeline and expectations that can’t be met by just two people, we understand.

If you feel like you’ve met your match in Moonmen, email for current wait time.

What is the warranty on Moonmen products?

Each Moonmen frame is guaranteed to be free of any manufacturer defects for the lifetime of the frame. If there is an issue with one of our frames, Moonmen will work directly with the customer on a case by case basis to resolve said issue in a timely manner. Moonmen will decide if a repair or replacement is the appropriate course of action. This guarantee applies solely to the original purchaser of the Moonmen frame.

All other Moonmen products are guaranteed to be free of any manufacturer defects for 5 years from the purchase date. If an issue does arise, Moonmen with work the customer on a case by case basis to determine if a repair or replacement is the appropriate course of action. This guarantee applies solely to the original purchaser of the Moonmen product.

Crash and or Accident Repair/ Replacement- If there is a crash or accident involving your Moonmen product, please contact us to discuss your options. While we will not repair or replace a Moonmen product that falls outside of the above listed guarantee free of charge, we will work with the customer to resolve the issue as best we can. Our ultimate goal is to keep Moonmen customers on our products and to keep those smiles going.

Returns and Exchanges-

We do not accept returns on any Titanium products. We can offer exchanges on In-stock handlebars for another In-stock bar where possible. All custom orders are final sale.